Ling Z's 1-star review

Bad experience. Customer service is horrible. A girl called and said my next magazine printing will be in Jan. I was not happy about them reaching out so quick to schedule for the next printing only a few days after I received my 1st order. Especially when I clearly told the sales rep that I will not be printing so often in my 1st year signing up with them. The email he sent to me also says "Note: You are currently not set to mail for the next deadline." The girl said it's the procedure to call me and confirm if I want to print and to set a deadline within 6 months. Or else my account will be closed. That is not what I signed up for. I confirmed with the sales rep that I can order magazines when it's the right time for me. He said yes. I told the girl it felt like bait and switch to me. She said I can cancel the printing later but she has to follow the procedure and set a deadline. This is ridiculous. I already have an email that says "Note: You are currently not set to mail for the next deadline." Not to mention she raised her voice and kept interrupting me during the conversation. I can't believe I had to yell and ask her if she can let me finish. If it's a misunderstanding, I believe someone else from the company would have handled the situation much better than she did. After the phone call, she closed my account without my permission. I signed up when they had a discount going on. If I remembered right, the set up fee was $50 plus sales tax. It's not a lot of money. However, it's eye-opening to see how bad their service is.