Johnny Huynh's 1-star review

The magazine quality and my initial customer experience is 5 stars but the recent customer service is a 0. I cannot express how deeply disappointed and frustrated I am with my experience with ReminderMedia. As a loyal customer of over three years who has relied on their services to support my business, I never expected to be treated with such blatant disregard, dishonesty, and lack of professionalism. When I first signed up, everything was great. The service was reliable, and I felt valued as a customer. However, everything changed the moment I inquired about the cancellation process. It was as though the company turned its back on me. Instead of continuing to provide the support and professionalism I had come to expect, I was met with actions and responses that felt dismissive, deceptive, and entirely self-serving. The problems began when my account was canceled without my authorization, simply because I inquired about the cancellation process. I had this initial conversation with Joseph Petrillo, and at no point did I ask to cancel my account—only to understand the process should I decide to do so in the future. Yet, my account was canceled, completely disrupting my business. When I asked Christine Martinez why this happened, she had no real answer. Instead, she gave me the absurd excuse that “the company was looking out for you because since you inquired about canceling, they didn’t want to take your money.” This excuse is not only illogical but insulting. If the company was truly “looking out for me,” why was my account canceled without my consent, and why was Christine so quick to rush through reactivating it by charging my card without confirmation? And now, after requesting a cancellation, why is the company dragging its feet to process my refund? This sequence of events reeks of a lack of professionalism and respect for customers. To make matters worse, the cancellation of my account contradicts the agreement I’ve had with the company for years. I was told that if the minimum threshold wasn’t met, I would receive the difference in copies because I was paying for them. Yet, this understanding was completely disregarded without any communication or explanation. The nightmare continued with Christine Martinez, whose dismissive and high-pressure tactics turned this situation into an even more frustrating ordeal. She assured me there would be no set-up fee for restarting my account because, as she said, “nothing needed to be set up” since my account was already active. Yet I was charged a set-up fee, as clearly shown in the invoices, and forced to go through the entire setup process again. When I raised this issue, Christine outright denied the charge, despite the clear evidence in the invoices. Throughout our conversations, Christine consistently rushed me, spoke over me, and treated me like just another sale to close rather than a loyal customer with valid concerns. Her only priority seemed to be reactivating my account as quickly as possible, with no regard for transparency or professionalism. Even worse, she charged my card without confirming my preference, and I only discovered the charge after the fact. Had I seen the invoice beforehand, I would never have agreed to rejoin under such misleading terms. It’s especially disappointing that I had already communicated my concerns to Derick Gilliam, who responded promptly and professionally at 10:49 AM. This starkly contrasts with Christine’s dismissive and unhelpful approach. The inconsistency is glaring—yesterday, when signing me back up was her priority, I received rushed calls and relentless pressure. But now that I am trying to cancel, my concerns are being ignored, and my requests are going unanswered. Let me be perfectly clear: this is not a “miscommunication” as Christine believes it to be, but I was misled, overcharged, and treated as though my concerns were irrelevant. ReminderMedia’s recent actions have been deceptive, dismissive, and entirely self-serving, showing zero regard for the customers who have supported their business for years.