BS
Antonio Gonzalez was my customer service guy on the phone. He was awesome. He singlehandedly saved me as a customer when I was frustrated over a situation that I inadvertently created. He was able to help me solve my own problem and very adeptly helped me with other products while he had my attention. He is an asset to your team - you should pay him well to retain him because he is a guy who knows how to do business while simultaneously making the customer feel important.