Reviews about Client Retention

Worked with Ibrar.. He is was wonderful! and was super helpful navigating the site! We found even more great resources to use and grow my business:)

I have been a ReminderMedia customer for several years. This company is worthy of 10 Stars!

Great product. Excellent customer service!

Sy Hadi Was extremely helpful and helped me personalize my magazine from front to back! I am confident my clients will feel it is my holiday gift to them!

The magazines are impressive and my clients love them! The articles and content are useful and I love that I get to make some selections. It's a wonderful way to pop-in through the mailbox!

Reminder Media is an exceptional marketing company, and I've consistently relied on their services for several years to maintain a strong connection with my previous real estate clients. Their magazine distribution has been an invaluable tool in nurturing these relationships and enhancing my brand presence.

Excellent Customer Service!

I love staying in touch with my former clients and now friends by personalizing each months American Lifestyle Magazine. Helping me along the way is the great Customer Service Department at Reminder Media. Thanks.

ReminderMedia’s great products make a huge difference in my business! Also they are very responsive to questions and special requests. Five-star!

I really enjoy this magazine and so do my clients! The Reminder Media customer service and patience when things need adjustments is phenomenal !!

I have been in the real estate industry for 41 years and have used Reminder Media for several years. It is a wonderful, high-Quality magazine to send to your clients and friends. My clients look forward to the issues and and appreciate the interesting content. It is a great way to stay in contact with them which assures repeat business and referrals. The staff at Reminder Media is vey professional and helpful and is always available to assist with questions. They are truly a 10 star company and I highly recommend this exceptional marketing tool. You'll love the results too!

Great customer service and good prices.

This is the one and only company that excels at customer service. When you need help you can just pick up the phone and talk to a person who fixes everything! Not only that but if they think you need help - they call you!

Also addresses any questions or issues immediately! Very happy!

Whenever I need help with using the Reminder Media website, the customer service personnel are always polite, friendly and helpful. This last time it was with Sy Hadi who provided the excellent service and useful information. I've been a client of Reminder Media for a few years now and the cost of doing business with them is well worth it. Thank you, Reminder Media!

Very helpful in walking me though the platform capabilities.

It has been a pleasure to deal with you and your business. All my questions have been answered.

Phoenix is the BEST! I really appreciate his help and patience, making sure my needs were met. He's got the secret sauce to customer service par excellence! Whoohoo!

Fast, efficient, and courteous!

MY CLIENT EXPERIENCE WITH MARSHALL AHMAD WAS EXCELLENT. I HAD A BILLING QUESTION. HE RESOLVED IT QUICKLY AND PROFESSIONALLY. THANK YOU, MARSHALL!

Product are high quality and staff are knowledgeable and easy to work with Love this company

Major Kudos to Peter for his professionalism, extensive knowledge of the back office and patience in answering all of my questions. What started as a complaint about my order soon developed into a step by step guide to help with my back office! Job well done Peter!

Ammar was very helpful with all my questions today. I needed to split recipents up into 3 groups and he stayed on the phone and walked me through every step. Thank you for being so helpful!!!

So far very happy with customer service and getting great feedback on the magazines from my clients!

The Client Success representatives are ultra sharp on follow ups, which is a virtue. The magazine is the finest product I can offer my clients. Highly recommend them.

Ryan at Reminder Media is amazing! He is so helpful and is knowledgeable about the items offered by his company. I enjoyed speaking with him and learning from him. Thanks Ryan!

Been a client for over a year. Love the product!

I had to put $100 downpayment fully refundable,I canceled before we start any work together. Christel Amponin didnt stop replying my emails. and now i have to call my bank dispute vs. THANKS FOR WASTING MY TIME.

I don't recommend them at all! You can cancel however they still continue to charge you. There is always some excuse and they won't refund you back to the time you canceled. Per "Mimi" the person in billing.

Roshaan Arshad of Reminder Media made my experience EPIC! Very professional, polite and knowledgeable. Pure quality in the service...Would highly recommend Reminder and making Roshaan your point of contact

For good down home cooking this is the best place in Russellville... Everything is cooked fresh daily and the staff is awesome. Shawna is the best.

If you don't order magazines when they tell you too, they will threaten to close your account. This is the latest survey I sent to them after I expressed that I did not like the upcoming magazine. "This is the first time I've interacted with Mimi Hauser. She was extremely rude, and did not listen to my concerns with the upcoming issue. I told her that I was working with someone else in Reminder Media on a postcard campaign and did not like the upcoming issue. She tried to tell me that I don't have a choice on my billing preferences and I must order magazines. She never tried to offer any resolution by switching to a different magazine and told me she knows better than I do about my client base and how I should market to them. This is certainly the most unprofessional interaction I've ever had with an advertising or marketing group. I told her to close my account and will not recommend Reminder in the future. "

Great magazine! My clients find this magazine valuable and It helps me stay front of mind with them. I love the customizable pages and quality of the magazine.

Camilo went above and beyond what I needed help with. He answered all my questions and guided me through the resources that are available to me. He also was patient with me as I set up my landing page. Thank you Remindermedia and Camilo for serving with excellence.

Customer Service was on point for first issue making sure looked good and I had reviewed/approved the proof...after that you have to keep up with it on your own. Log in and send yourself proof or review there. I have had an issue send with the same content =( I am halfway through my agreement...I am so ready to be done. They are constantly trying to sale me more, SPAM email. I bought a mailing list moments later their website went down and I couldn't access... After I signed my service agreement they showed up at my office to sign up more agents at our office afterward...I couldn't believe it!! Magazines overall looks great and think that this is a good idea, but I feel after they get you signed up they are less concerned about your satisfaction as they have you for 10 issues?? I was on board with the ease of sending this to my clients, but they want you to log in and then they want you to buy more (digital version, mailing lists, postcards, and more).

Camilo was SUPER helpful throughout my whole process in learning about Reminder Media. He was extremely friendly and patient no matter how many questions we had! This is a great company and we are excited to be working with them!

Love the professional service I get from this company Top notch all the way My clients just love the magazine

Excellent customer service and a quality product.

Fantastic service all around! Camilo is so helpful and on it!

We have tried 2 products from this company. The first was postcards - they sent a stack of postcards with our ad stuck in the middle where you couldn't even tell it was an ad for our company. The latest was the magazine. Due to being very dissatisfied with this product, we have been trying to cancel it for months. Every time we talk to someone they assure us they are cancelling our account but it never happens. This company sounds great until you have an issue and then you can't get anyone to respond. They don't follow through with what they say they will do. I have been trying to get a return call for 2 days now with no response. It's really too bad they aren't as good as they sound! Buyer beware!!!

Mimi from Reminder Media was awesome! She took the time and sat with me on the phone for an hour and go over the editing of my magazine with me. She showed patience and care and was a complete professional. Great service!

Always great to do business with this team of agents. Today's meeting with Gregg was GREAT!!

Bad experience. Customer service is horrible. A girl called and said my next magazine printing will be in Jan. I was not happy about them reaching out so quick to schedule for the next printing only a few days after I received my 1st order. Especially when I clearly told the sales rep that I will not be printing so often in my 1st year signing up with them. The email he sent to me also says "Note: You are currently not set to mail for the next deadline." The girl said it's the procedure to call me and confirm if I want to print and to set a deadline within 6 months. Or else my account will be closed. That is not what I signed up for. I confirmed with the sales rep that I can order magazines when it's the right time for me. He said yes. I told the girl it felt like bait and switch to me. She said I can cancel the printing later but she has to follow the procedure and set a deadline. This is ridiculous. I already have an email that says "Note: You are currently not set to mail for the next deadline." Not to mention she raised her voice and kept interrupting me during the conversation. I can't believe I had to yell and ask her if she can let me finish. If it's a misunderstanding, I believe someone else from the company would have handled the situation much better than she did. After the phone call, she closed my account without my permission. I signed up when they had a discount going on. If I remembered right, the set up fee was $50 plus sales tax. It's not a lot of money. However, it's eye-opening to see how bad their service is.

Our clients love receiving the American Lifestyle Magazine from ReminderMedia. I love that we are able to customize each issue, which makes the magazine very personal. Customer service is always responsive and helpful.

I have used their magazines for several years and I feel it's a very quality product I am able to use to stay in touch with my top clients and I use them when I meet new clients at open houses

I knew of them as a REALTOR driven concept but I decided to try their magazine with Healthy magazine option. It was a good idea but their communication at every level was a BUST. It'd take them weeks to respond or communicate via phone/email/text even when I called back to their inquiry. My issue was due a payment so my mailing was delayed by 2 months and so my magazines (56) won't get mailed until after the first January. Yet it has Xmas content. Bah humbug!!

Giant THANK YOU to Shah for helping me become more proficient with the Reminder Tools and create relationships with my clients!!

I love my magazines! I'm so happy with ReminderMedia. They are like a 1 stop shop to stay in touch with my clients. And the magazines are so nice! It's been a great way to stay in touch and stay top of mind with so many people that I have helped. Thank you for making it easy to navigate and affordable. I love that I can also find other resources like postcards, items to print and post on socials. It's great! You guys have EVERYTHING! Thank you!

Very helpful and professional.

They are very horrible with service. I've been calling to service done but no one returns my call. Then one of the lady by the name of Crystal gets mad that I want my money back. One is I didn't authorize no one to freely go in my account. I told them I may consider doing business after the new year but now I won't be doing any of it. They're trash in my opinion.