Reviews about Client Retention

Deceptive business practice. Said I signed a agreement which never happened verbally or electronically. Buyer beware.

Right after deciding to use these services, I realized I should have checked out their reviews and discovered enough poor reviews that I called back and cancelled my set-up and future subscription (within ONE hour of order placement and cancellation). I have yet to receive my $99.99 set-up refund that I was assured by Jeremy would be issued immediately. One week later and still NO REFUND ISSUED and NO RETURNED CALLS...but they texted to set up my account. Seems to be yet another SCAM.

They call you 3-4 times a day until you agree on a product, then they charge your card and never deliver or call you back. I promise you you will lose money with this company.

CRAZY! I signed up for magazine delivery on May 5, 2022: once per quarter, 55 magazines. They did the first delivery in June and charged me for that delivery. In addition, they charged me $230 in May, $230 in June, $230 in July, $230 in August, $230 in September, etc. No other product was provided. I was forced to cancel my credit card to stop these charges. I was on hold for 48 minutes with no response. I sent 12 e-mails with no response. I would not recommend doing business with this company.

Just a bunch of phone spammers. I politely told them multiple times I am not affiliated w/the broker whose name they can't even pronounce, that I'm not interested in whatever they're selling, and asked them to take me off their list. They won't quit. The most recent call I raised my voice out of frustration and the dude had the nerve to try lecturing me about attitude. It's their attitude that needs to be checked, not taking me off their list and expecting me to tolerate repeated harassment proves this co. does not practice professional ethics.

I’ve had a horrible experience. I began my account in early 2021 with their magazine. 2 issues have been mailed and none of my clients have never received them. I’ve only received 1. I have not received any apology from anyone or we want to make this right for you. It’s all about that it’s not their fault and they have done everything right. I notified them regarding this problem the first mailing and the second mailing. Now we are on the 3rd. The money I have thrown away. It’s all about them selling you a product and then on to the next. You are not a client-just a sale. Now I’m trying to cancel and finding out they have to approve this! 🙄. Seems fishy to me.

Remindermedia's staff is very accommodating. They try very hard to ensure you are well-taken care of.

Customer service sucks. Agent had the nerve to say we don’t chase because I said I’m shopping around. You don’t chase and I don’t do business with rude salesman. You want me to buy because you sent some emails and called me. I have a million calls from people offering to help me grow my business. CUSTOMER SERVICE REP SUCKED AT HIS JOB AND THATS WHY I DIDNT WANT TO HEAR ANY MORE. Would’ve bought if I got an opportunity to see the platform, I did sign up to be contacted by you guys. Have a great season though. Have a blessed one.

Do not do business with this company. They harass you until you join. Customer service is terrible! Won't refund my money. I was promised a refund if I wasn't satisfied. I have not used their services yet and still haven't gotten my refund. They basically stole money from me. They do not take "no" for an answer.

Great customer service and product

Requested on the same day they charged me the 99.99 for a refund and to close my account. My account is still open and haven’t got a confirmation yet. Been a whole day plus already. Looks like I’ll have to keep calling like another reviewer on here, however I hope I get my whole refund and not just half of it because I have not and im not going to use these services.

Great company and products for staying in touch with clients

Great products and service

Very professional, cost effective presentations to stay top-of-mind with my clients and top prospects. Very well done !!

Michael is the #1 guy to set up your account with, Very friendly, and professional. Looking forward to doing business with ReminderMedia again.

Professional products! Always available for help. Thank you ReminderMedia.

Very helpful, move billing dates to suit my needs, always get back to me quickly.

ReminderMedia has been doing a fantastic job of helping me stay in-front of my clients with the American Lifestyle Magazine and now with the FB Advertising. Here's to "2022" Thanks Luke and Team

All my clients appreciate its wonderful content and interesting articles. It is beautifully presented for your most discriminating prospects. The staff is always helpful and available.

Reminder Media is committed to helping realtors achieve their goals in reaching their sphere or clients through quality products. Their magazine is fantastic and my clients love them.

Wonderful company to work with!!!!!

The products are easy to use and definitely keeps you ‘front of mind’ with your clients! I love the ability to quickly and easily and a sponsor ad to the magazine to help defray the cost! I continually get great feedback from clients how receive the American Lifestyle Magazine that I send out and it has allowed me to receive repeat business from past customers!

Requested a refund before any services were started and after many phone calls I received half of what I paid. After many more calls and reassurances that the other half was being processed, I was told that I wasn't getting that other half back and apologized for the incorrect information I was given. Not happy and will never use or recommend this company.

The magazine is nice. Can't say the same for the rude very unprofessional sale representative I spoke to today. Was trying to cancel after of a year of service, just because things changed( my brokerage) I have old magazine that I can't use and they failed to change my address several time which made me lost to issues that I paid for made me upset but continued to this issue where I tried to cancel and this sale representative strong arming me about a subscription that I'm locked into, I thought you could cancel anytime. This representative rub me the wrong way. Great customer service skills there tough guy.

Reminder Media Magazine is an amazing way to nurture relationships, clients and circles of influence. It is a First Class Magazine and run by two first class individuals Luke Acree and Joshua Stike.

Great products and customer service.

Fast, convenient, good quality work! Definitely going back for future work!

I have been a good customer for a few years. I am really getting the run around. The positive reviews here may be orchestrated. They over charge, over promise and under-deliver.

Top notch! Always professional and never pushy. Attentive and helpful staff that will take the time to work with you.

I have worked with a number of brand and content companies during my career, but nothing comes close to the customer experience offered by the talented folks at ReminderMedia. They are creative, responsive to my needs, always cheerful and eager to help. The products are top-shelf -- my clients love receiving the gorgeous print edition of American Lifestyle Magazine, and I have expanded my offerings with the digital edition, local content and social media shares. From the products to the service to the awesome Stay Paid podcasts, ReminderMedia constantly proves that they are not merely a provider, but a partner in my success. They demonstrate by example what it takes to create a customer for life.

My clients love the magazine. They especially look forward to the delicious recipes.

They offer multiple seem less ways to keep in touch with past and new clients. Articles of general interest, hobbies, recipes, crafts, etc. are provided. When shared, they are automatically branded to me, complete with picture and contact info. This way, not only do I provide excellent guidance to my clients as a real estate expert, they added BONUS is being their resource for additional well crafted, up to the minute extensive topics of interest. These are then easily shareD with my clients 😄👍👏

Every product is valuable and priced very, very fairly. Unbelievable customer service. Most importantly - I'm in front of my customers/prospects in a tasteful, helpful way. ReminderMedia KNOWS how to do it!

Love these guys...All so professional & fun! The support they provide is exceptional & so are the products...Very forward thinking company. Well deserving of a Five Star Review!!

Reminder Media offers an outstanding, quality product and fabulous customer service. Thanks Reminder Media for making it easy to customize a beautiful magazine for my clients to enjoy!

ReminderMedia and American Lifestyle Magazine are wonderful! My clients love the articles, recipes, and the high quality of all!

I have been a customer of Reminder Media for 20+ years. I just signed up for another service offered. The associates are knowledgeable and a pleasure to do business with.

Absolutely love all of ReminderMedia's products! I have received so many thank you comments from my clients letting me know how much they appreciated my mailings and social media posts. Very rarely does that happen with other products. ReminderMedia lives up to their name, allowing me to be top of mind & subtly remind my clients, friends and family that I provide real estate services. When they think real estate, they think of me and my team. I also have to say that ReminderMedia's training is equally as impressive. Thank you ReminderMedia, keep up the good work!!!

I get so much more than just the branded magazine from Reminder Media. There's the StayPaid podcast, the social media shares, the digital version of the magazine. It keeps me top of mind with all my past clients and when they are thinking of making a real estate move I usually get a call right after the magazine gets delivered.

I have used their service for about 2 years now. I've never had an issue that wasn't taken care of immediately nor have I had any reason to look elsewhere. My rep calls regularly just to check in and to present new ideas. I highly recommend ReminderMedia

You can set it and forget it if you wish. It's a great touch. I picked up one listing after 2 years because the seller said the other agent didn't stay in touch and I did. Sending the magazine 6x/year was the only communication I had with them besides calling every 6 months or so.

They don’t tip for food delivery. It’s their company policy.

I made the mistake of giving them a "refundable" deposit. Now they will not leave me alone. Constant emails and phone calls and no response to my asking them to refund my deposit. Their website lists no owners or execs. and a google search shows nothing.

UPDATE: the review below was written 3 years ago, and expresses how I felt at that time. But I believe it is important to update briefly what happened after I gave the magazine 5 stars. Without going into too much detail for the public… I have had to lower them to a 3-star rating. I terminated our business relationship with American Lifestyle Magazine and Reminder Media after a very, very sad series of incidents with their management and tech teams. I temporarily suspended our account due to a severe case of COVID, and explained that we would return as soon as I was able to. I even kept in touch with them on a regular basis to let them know I was still under medical care and unable to design our magazine yet. Well much to my surprise, they actually locked me out of my account and refused to even return MY full Data Base to me!! Everyone knows that that data base is the lifeline of our business for a Realtor, without which we don’t have a business. And I ran my CRM out of the magazine for a number of years. To tell the entire story would take up too much time and space. But suffice it to say…things did not end well. So sadly, I had to say goodbye. —————————————— My husband and I are Realtors who have sent out American Lifestyle to our clients and friends for several years. We receive amazing compliments from the recipients weekly. Friends tell us it is beautifully presented, the articles are very engaging, & the recipes are incredible. Many of them tell us they save every issue! This magazine is a great & subtle way to stay in front of our friends and clients, without having to bombard them with endless emails and letters about Real Estate listings. And a personal shout-out to my Account Manager, Phoenix. She is simply the best! Always available for me, and sticks with me until my Custom Ads look absolutely perfect!

Terrible operating business. The products they offered weren't something I really wanted but they are relentless in pressuring you into it. I worked with 4 or 5 different people and numerous things would get lost in translation during the handing me off from one person to another. After everything, I did not use the online digital stuff like I told them I wouldn't and probably won't use the magazines they provided because they were messed up. After numerous times contacting them to get corrections made to the magazines that were supposed to have already been previously corrected, and being reassured they were good, the MAGAZINES STILL SHOWED UP MESSED UP. Then, a guy named Rusty Tucci, ACCUSED ME of overlooking the problems with the magazines and said it shouldn't take away from the value of the magazine. The only solution he would offer was for me to buy more magazines even after I explained that there should either offer be a full refund, or provide correct copies free of charge. Awful experience. Hopefully this review will motivate them to change their business practices so this doesn't happen to anyone else.

This is a high-pressure sales company that harasses Realtors for their business. They misrepresent their product promotions and will not refund your money! Realtors RUN AWAY from doing business with this company. They don't take "no" for an answer and will call you every 6-12 months even when you ask them to stop calling you!

I agreed to try Remindermedia for a short while, and after a few months decided it wasn't for me. It was then that I discovered I was actually in a contract for one year. This wasn't explained up front. I cancelled as early as I could, but ended up having to pay for issues I didn't want. They're nice to work with when you're sending them money every month, but that quickly changes when you want out. They reached out to me 6 months later to see if I wanted to give it another try, because they had a new product available. The salesperson immediately entered her pitch, and I quickly figured out that the new product wasn't any better than what they had before. I began telling her this, and she immediately interrupted me with why this was better. As she went on, I offered more objections which were met with more canned responses. She went as far as to tell me that I was the only real estate agent she'd ever spoken to who wanted to only send out real estate related marketing materials. Completely ridiculous. I told her I was done with the hard sales pitch and she interrupted me yet again, just to deny it and continue into another pitch. The fact that so many of their positive reviews are from people who've worked there should serve as a red flag. My advice is to find a marketing company who actually understands the real estate market you work in, and avoid companies like this.

Unscrupulous Individuals. If you do not continuously do an issue they cancel your account and want you to pay another set up fee. They offer you free magazines for referrals but will not credit your account for them. Stay away from this den of thieves.

Horrible, relentless cold calls even when I asked them to stop they called again in the same day

New Employment