Reviews about Client Retention

Cade is amazing!! I am a new client of Reminder Media and was confused at the billing and cadence of my magazines that were going out. I sent an email to customer service and they were extremely persistent in getting in touch with me. This shows me that they truly care about resolving issues for their clients. Cade called me and explained everything in great detail with me. He also took the time to make sure I knew how to use all the tools and features that the websited offers. After my call with Cade, I am extremely pleased with the service and care that Reminder Media provides. It is a standared, too. Everyone that I have interacted with at ReminderMedia goes above and beyond to ensure that I am being taken care of and heard. Thank You!

Ibrar Ui Islam is absolutely wonderful. He is so kind and is always incredibly helpful. Would give him 10 stars if i could

A big THANK YOU to Reminder Media for always taking good care of me and my clients. I have used Reminder Media for five years now to send out my once a year magazine during the holidays as a thank you gift. The product is high quality, professional, warm and affordable. And the make the process so easy.

Mostly my assistant was on the recent calls to Reminder Media so I really am unable to answer this question to be honest.

I have been with ReminderMedia for at least 10 years. My clients absolutely love the magazine. It has really nothing to do with real estate. There are receipes and articles about traveling, etc. The quality of these magazines is first class.

Reminder Media has the best customer service. More importantly my clients love the magazine and it allows me to keep in contact with them in a friendly way. I recommend it to fellow real estate professionals.

Great design, great content, great team. Easy to make changes and approve!

Ibrar was amazing going through the entire process . Amazing experience

Worked with Ibrar.. He is was wonderful! and was super helpful navigating the site! We found even more great resources to use and grow my business:)

I have been a ReminderMedia customer for several years. This company is worthy of 10 Stars!

Great product. Excellent customer service!

Sy Hadi Was extremely helpful and helped me personalize my magazine from front to back! I am confident my clients will feel it is my holiday gift to them!

The magazines are impressive and my clients love them! The articles and content are useful and I love that I get to make some selections. It's a wonderful way to pop-in through the mailbox!

Reminder Media is an exceptional marketing company, and I've consistently relied on their services for several years to maintain a strong connection with my previous real estate clients. Their magazine distribution has been an invaluable tool in nurturing these relationships and enhancing my brand presence.

Excellent Customer Service!

I love staying in touch with my former clients and now friends by personalizing each months American Lifestyle Magazine. Helping me along the way is the great Customer Service Department at Reminder Media. Thanks.

ReminderMedia’s great products make a huge difference in my business! Also they are very responsive to questions and special requests. Five-star!

I really enjoy this magazine and so do my clients! The Reminder Media customer service and patience when things need adjustments is phenomenal !!

I have been in the real estate industry for 41 years and have used Reminder Media for several years. It is a wonderful, high-Quality magazine to send to your clients and friends. My clients look forward to the issues and and appreciate the interesting content. It is a great way to stay in contact with them which assures repeat business and referrals. The staff at Reminder Media is vey professional and helpful and is always available to assist with questions. They are truly a 10 star company and I highly recommend this exceptional marketing tool. You'll love the results too!

Great customer service and good prices.

This is the one and only company that excels at customer service. When you need help you can just pick up the phone and talk to a person who fixes everything! Not only that but if they think you need help - they call you!

Also addresses any questions or issues immediately! Very happy!

Whenever I need help with using the Reminder Media website, the customer service personnel are always polite, friendly and helpful. This last time it was with Sy Hadi who provided the excellent service and useful information. I've been a client of Reminder Media for a few years now and the cost of doing business with them is well worth it. Thank you, Reminder Media!

Very helpful in walking me though the platform capabilities.

It has been a pleasure to deal with you and your business. All my questions have been answered.

Phoenix is the BEST! I really appreciate his help and patience, making sure my needs were met. He's got the secret sauce to customer service par excellence! Whoohoo!

Fast, efficient, and courteous!

MY CLIENT EXPERIENCE WITH MARSHALL AHMAD WAS EXCELLENT. I HAD A BILLING QUESTION. HE RESOLVED IT QUICKLY AND PROFESSIONALLY. THANK YOU, MARSHALL!

Product are high quality and staff are knowledgeable and easy to work with Love this company

Major Kudos to Peter for his professionalism, extensive knowledge of the back office and patience in answering all of my questions. What started as a complaint about my order soon developed into a step by step guide to help with my back office! Job well done Peter!

Ammar was very helpful with all my questions today. I needed to split recipents up into 3 groups and he stayed on the phone and walked me through every step. Thank you for being so helpful!!!

So far very happy with customer service and getting great feedback on the magazines from my clients!

The Client Success representatives are ultra sharp on follow ups, which is a virtue. The magazine is the finest product I can offer my clients. Highly recommend them.

Ryan at Reminder Media is amazing! He is so helpful and is knowledgeable about the items offered by his company. I enjoyed speaking with him and learning from him. Thanks Ryan!

Been a client for over a year. Love the product!

I had to put $100 downpayment fully refundable,I canceled before we start any work together. Christel Amponin didnt stop replying my emails. and now i have to call my bank dispute vs. THANKS FOR WASTING MY TIME.

I don't recommend them at all! You can cancel however they still continue to charge you. There is always some excuse and they won't refund you back to the time you canceled. Per "Mimi" the person in billing.

Roshaan Arshad of Reminder Media made my experience EPIC! Very professional, polite and knowledgeable. Pure quality in the service...Would highly recommend Reminder and making Roshaan your point of contact

For good down home cooking this is the best place in Russellville... Everything is cooked fresh daily and the staff is awesome. Shawna is the best.

If you don't order magazines when they tell you too, they will threaten to close your account. This is the latest survey I sent to them after I expressed that I did not like the upcoming magazine. "This is the first time I've interacted with Mimi Hauser. She was extremely rude, and did not listen to my concerns with the upcoming issue. I told her that I was working with someone else in Reminder Media on a postcard campaign and did not like the upcoming issue. She tried to tell me that I don't have a choice on my billing preferences and I must order magazines. She never tried to offer any resolution by switching to a different magazine and told me she knows better than I do about my client base and how I should market to them. This is certainly the most unprofessional interaction I've ever had with an advertising or marketing group. I told her to close my account and will not recommend Reminder in the future. "

Great magazine! My clients find this magazine valuable and It helps me stay front of mind with them. I love the customizable pages and quality of the magazine.

Camilo went above and beyond what I needed help with. He answered all my questions and guided me through the resources that are available to me. He also was patient with me as I set up my landing page. Thank you Remindermedia and Camilo for serving with excellence.

Customer Service was on point for first issue making sure looked good and I had reviewed/approved the proof...after that you have to keep up with it on your own. Log in and send yourself proof or review there. I have had an issue send with the same content =( I am halfway through my agreement...I am so ready to be done. They are constantly trying to sale me more, SPAM email. I bought a mailing list moments later their website went down and I couldn't access... After I signed my service agreement they showed up at my office to sign up more agents at our office afterward...I couldn't believe it!! Magazines overall looks great and think that this is a good idea, but I feel after they get you signed up they are less concerned about your satisfaction as they have you for 10 issues?? I was on board with the ease of sending this to my clients, but they want you to log in and then they want you to buy more (digital version, mailing lists, postcards, and more).

Camilo was SUPER helpful throughout my whole process in learning about Reminder Media. He was extremely friendly and patient no matter how many questions we had! This is a great company and we are excited to be working with them!

Love the professional service I get from this company Top notch all the way My clients just love the magazine

Excellent customer service and a quality product.

Fantastic service all around! Camilo is so helpful and on it!

We have tried 2 products from this company. The first was postcards - they sent a stack of postcards with our ad stuck in the middle where you couldn't even tell it was an ad for our company. The latest was the magazine. Due to being very dissatisfied with this product, we have been trying to cancel it for months. Every time we talk to someone they assure us they are cancelling our account but it never happens. This company sounds great until you have an issue and then you can't get anyone to respond. They don't follow through with what they say they will do. I have been trying to get a return call for 2 days now with no response. It's really too bad they aren't as good as they sound! Buyer beware!!!

Mimi from Reminder Media was awesome! She took the time and sat with me on the phone for an hour and go over the editing of my magazine with me. She showed patience and care and was a complete professional. Great service!

Always great to do business with this team of agents. Today's meeting with Gregg was GREAT!!