Reviews about Client Retention

I needed help and Summer was excelent

This is a wonderful company. I've been working with Eeman on several projects and I have to say her customer service and genuine concern has led me to give this company a 10 out of 10. If you want to scale and grow your business I highly recommend reminder media and Eeman. Thank you Eeman!! You are the best!🫡❤️ ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Great service!

They are always so helpful when you either call or do an online chat

I have used Reminder Media's Direct Mail Magazine for four years. My past clients love it! I can contribute my lisitings during that time primarily to this publication. This is the lsingle most improtant touch I have with my clients.

Great customer service! They are always kind and helpful when issues arise.

The customer service at the beginning was great. After the first month, I haven't been able to get in touch with anyone. I don't even know if the postcards were ever sent out since I didn't receive any back.

A Must-Have for Relationship Marketing & Vendor Monetization Over 90% of my real estate business comes from repeat and referral clients, and ReminderMedia’s branded magazine has been a key driver in keeping both clients and vendor partners connected, loyal, and engaged. It’s beautifully done and always gets great feedback — but what makes it truly powerful is how it supports my six-figure vendor partner program. I’ve monetized my vendor network to well over six figures, and the ReminderMedia magazine is perfect for marketing my vendors not only to my clients, but also to each other. Plus, because we send the magazine to our vendors’ offices too, we gain exposure to their clients as well — it’s layered, strategic visibility that works. If you’re building a relationship-driven business and want to stay top-of-mind with real impact, this is a tool that truly delivers.

I have used Reminder Media for several years and clients are always happy to receive it. The content is always very professional and relevant. Also, the great customer support when you need it is always a plus!

I would like to give Kudos to Antonio Gonzalez, Marketing advisor. Antonio was excellent, clear and concise. He knows his product and was able to handle all my concerns. Antonio was demonstrated patience & understanding using his marketing skills to make me feel comfortable in expressing my concerns. I would like to give Antonio a round of applause and would highly recommend his exceptional customer service!

As always friendly and helpful customer service.

Wonderful customer service and a solid client experience!

Whether on the phone or via chat, everyone at Reminder Media are knowledgeable, courteous and go above and beyond to help solve any problems we may have. Thank you!

A recipient of a postcard campaign was not happy with receiving his postcard, the issue was resolved quickly. It was a win-win, I know it's being received.......

Reminder media is a great resource for client retention. Their customer support is amazing. Especially Summer. She goes the extra mile and gets it done!

very helpful and knowledgeable!! thanks so much

Summer was terrific for me today! Took care of everything in 1/2 the time it would have taken me. I truly appreciate all her understanding & patience

The company always goes above and beyond. I rarely give a 5 star rating (because it's rare that you run into near perfect) but Reminder Media comes very close, close enough for the 5th!!! The response on support when there's an issue, the ability to work with you when you miss something, and the value the products themselves provide to our clients is unparalleled. There isn't another service out there right now that combines as many "good quality" elements as Reminder Media does for our success. One thing I could say (if anything at all) would be to check out the social automation services of Social Bay. If you guys could mimic that array of options for social media posting it would warrant for a 6-star rating.

Thank you to Jeremy for taking the time to work with me on navigating my Reminder Media account and getting it to me more efficient! My clients LOVE receiving their Reminder Media magazine... relevant info, and GREAT recipes ... AND... it keeps me in front of my clients!

What amazing support. Thank you for your customer service.

I worked with Malik Kashif from Reminder Media his customer service was exceptional. He was on time, professional, knowledgeable and very patient. It's obvious that he cares and that's important to me.

I like how helpful their customer service team is.

Summer at reminder media helped me on the chat and resolved all my issues quickly. It is so important to resolve them quick before the deadline ended for me! Thanks so much !

Love! Love! the support is amazing. Thank you Summer S!

I have always been pleased with the service of Reminder Media and my clients love their American Lifestyles magazine. Today I was assisted by Summer Shaban and just like her name reminds me of a sunshine-filled day on a beach with a slight breeze, she was a "breath of fresh air"! She responded promptly to my questions with succinct answers. She asked me if I had other questions and expressed that she valued my business. Thank you, Summer, for ending my work day on a bright note!

The sales team and customer support are always helpful. I have never felt hard sold or pushed int any new product. They listen to my concerns/questions and give a response that I feel is focused on whre I am with my business right now. I really appreciate that.

Thank you to Summer Shaban for her Excellent support helping me navigate thru options for our next issue. Keep up the good work!

great "CHAT SUPPORT"

I love Reminder Media! Their customer service is top notch and they are always willing to accommodate my schedule for mailings. The magazine is very well done and loved by my clients!

RemindeMedia has been my premier goto resource for marketing. My clients love receiving their magazine packed with recipes and articles on living a healthy lifestyle. This magazine has kept me top of mind with my clients and helped foster repeat business and now that I have a new QR code leading to my new landing page, THAT is going to be the game changer. Thank you ReminderMedia!

Reminder Media representative Malik Kashif has been a tremendous help with my account, assisting me with landing pages and general assistance. Thank you Malik!

Jess Kreason is an absolute gem! I’m so grateful I chose to work with ReminderMedia over anyone else. The entire process was smooth from start to finish, and the postcard turned out fantastic. You definitely get what you pay for — I’d work with them again without hesitation!

I love the magazine that we send out and the products that we have utilized for several years now. I also appreciate the effective communication I recently received when I needed to make some adjustments. Thanks for your great customer assistance.

I am very impressed with the level of expertise and compassion this company has for us! The journey has just begun!

I felt confident when providing the American Lifestyle Magazine to past & present clients knowing that the quality & content would be outstanding each and every issue.

I was just on the phone with Yusra Javed with ReminderMedia. Talk about OUTSTANDING customer Service. She walked me through a 2 hour and 10-minute tutorial. THANK YOU sooooooooo much! You are a Gem. And I feel so much more empowered and smarter.

Beware of the 4 page contract. If the rep promises it is only for 1 month you cannot count on that. Unfortunately I learned the hard way. I am trustworthy so I trust other people. My bad. A very nice manager called me back on the same day. He listened to the recording of my phone call earlier that day. The manager apologized for his colleagues behavior and corrected the situation immediately . I appreciated his call and decided o would continue to do buisness with reminded media.

Very poor experience with reminder media. I was over charged multiple times. Last time I had cancelled my membership (I thought) and spoke with their accounting office 3 times and was told I was getting a full refund and didn’t. Additionally, I was charged for some social media service they offer that I didn’t ever use (I was fully refunded for this). I would not recommend this company at all. Over all I lost about $400

great experience she was so helpful!!

stay away from this company!!- when you try to cancel they make as difficult as possible- scammers- liars- saying they can't sent you a confirmation- they say that another dept has to do it, and give you the run-arounds. all I want is cancellation confirmation - stay away from them. I've been emailing, calling, texting and talking to their chat-bots on the website- i've sent emails. still have not received a confirmation of the my cancellation.

I have been using Reminder Media to send magazines to my real estate clients for over a year. I have received great feedback from clients on the quality of the magazine and the articles in it. I recently reached out to support for help on a landing page issue and they quickly resolved the problem for me without a 2nd contact being needed.

We were so excited to discover Reminder Media. The customer service at the beginning of our contract was so hands on and amazing. Now, trying to get it touch with them is terrible. This week they called our brokerage trying to sell them a subscription and use our name to do so… all while we are awaiting a return email or call from them about our own account. Any communication would be great. We absolutely love the products, but I cannot deal with the customer service. The fact they continue to debit our account without communicating about our needs and sell more subscriptions using our recommendation is extremely disappointing.

Azhar was very personable and helpful

The American Lifestyle Magazine really helped me revive my business when I was in a slump. Thank you Reminder Media!

Thank You Azher! Passion and Professionalism at its best! This company has energy across the board. The knowledge and passion works hand in hand and each person I have interacted with has been spot on. I did have an issue, and I didn't at first get the reaction I expected. However, after speaking and working with Azher, I am convinced I made the right decision to move over to ReminderMedia. Thank you again.

Magazines are great quality. However when I first started with ReminderMedia they were strict sales and seemed like they cared about you. After you join it's impossible to get in contact with anyone. The website is terrible and hard to use if it even works. I've tried calling to extend my deadlines for the magazines and can never get in contact with anyone who will actually help me. I've ben told they would call me back multiple times and never seem to get a call back! I do not recommend ReminderMedia and would search elsewhere for a similar product.

Rich was very attentive when asked various questions and provided exceptional customer service.

The magazine quality and my initial customer experience is 5 stars but the recent customer service is a 0. I cannot express how deeply disappointed and frustrated I am with my experience with ReminderMedia. As a loyal customer of over three years who has relied on their services to support my business, I never expected to be treated with such blatant disregard, dishonesty, and lack of professionalism. When I first signed up, everything was great. The service was reliable, and I felt valued as a customer. However, everything changed the moment I inquired about the cancellation process. It was as though the company turned its back on me. Instead of continuing to provide the support and professionalism I had come to expect, I was met with actions and responses that felt dismissive, deceptive, and entirely self-serving. The problems began when my account was canceled without my authorization, simply because I inquired about the cancellation process. I had this initial conversation with Joseph Petrillo, and at no point did I ask to cancel my account—only to understand the process should I decide to do so in the future. Yet, my account was canceled, completely disrupting my business. When I asked Christine Martinez why this happened, she had no real answer. Instead, she gave me the absurd excuse that “the company was looking out for you because since you inquired about canceling, they didn’t want to take your money.” This excuse is not only illogical but insulting. If the company was truly “looking out for me,” why was my account canceled without my consent, and why was Christine so quick to rush through reactivating it by charging my card without confirmation? And now, after requesting a cancellation, why is the company dragging its feet to process my refund? This sequence of events reeks of a lack of professionalism and respect for customers. To make matters worse, the cancellation of my account contradicts the agreement I’ve had with the company for years. I was told that if the minimum threshold wasn’t met, I would receive the difference in copies because I was paying for them. Yet, this understanding was completely disregarded without any communication or explanation. The nightmare continued with Christine Martinez, whose dismissive and high-pressure tactics turned this situation into an even more frustrating ordeal. She assured me there would be no set-up fee for restarting my account because, as she said, “nothing needed to be set up” since my account was already active. Yet I was charged a set-up fee, as clearly shown in the invoices, and forced to go through the entire setup process again. When I raised this issue, Christine outright denied the charge, despite the clear evidence in the invoices. Throughout our conversations, Christine consistently rushed me, spoke over me, and treated me like just another sale to close rather than a loyal customer with valid concerns. Her only priority seemed to be reactivating my account as quickly as possible, with no regard for transparency or professionalism. Even worse, she charged my card without confirming my preference, and I only discovered the charge after the fact. Had I seen the invoice beforehand, I would never have agreed to rejoin under such misleading terms. It’s especially disappointing that I had already communicated my concerns to Derick Gilliam, who responded promptly and professionally at 10:49 AM. This starkly contrasts with Christine’s dismissive and unhelpful approach. The inconsistency is glaring—yesterday, when signing me back up was her priority, I received rushed calls and relentless pressure. But now that I am trying to cancel, my concerns are being ignored, and my requests are going unanswered. Let me be perfectly clear: this is not a “miscommunication” as Christine believes it to be, but I was misled, overcharged, and treated as though my concerns were irrelevant. ReminderMedia’s recent actions have been deceptive, dismissive, and entirely self-serving, showing zero regard for the customers who have supported their business for years.

Antonio Gonzalez was my customer service guy on the phone. He was awesome. He singlehandedly saved me as a customer when I was frustrated over a situation that I inadvertently created. He was able to help me solve my own problem and very adeptly helped me with other products while he had my attention. He is an asset to your team - you should pay him well to retain him because he is a guy who knows how to do business while simultaneously making the customer feel important.

This magazine is of such high quality with great content. My clients really appreciate it.