Reviews about Client Retention

Great customer service. They friendly and very helpful!

I can say first hand that service is second to nothing for ReminderMedia. One call was all it took to earn my business and I don’t plan on looking back!

Reminder Media and I have been working together for a few months now. They produce a great magazine for me that get sent out to my clients and friends. Like any business or person, we encountered a minor error. The reason for my review is to give a shout out to Joe who showed such passion and dedication in handling the issue. Within 20 minutes my issue was addressed, handled and I felt taken care of and could not be happier to be with Reminder Media as one of their clients. Highly recommend using them!

This magazine was always a high quality publication priced fairly for the content . The companyvwas easy to work with and always responsive to any questions or concerns I had over the last 12 years or more. I have always had thanks and great reviews from my past clients and sphere of influence folks who received the magazine.

Reminder Media is WONDERFUL. If your trying to find new customers or provide your existing customer with good information, these guys are who you need to work with. Their employee service is AMAZING.

Great company and customer service. I am an LPL Financial advisor and have been working with them for 10 years.

The magazines are nice but they make it way too hard to cancel. Tried to cancel through live chat- that was a no-go. Tried to call. Kept getting transferred. Was put on hold for long periods of time. Then the call kept "dropping." Buyer beware.

Team members are responsive and helpful. Very pleased with the support provided.

I enjoy the products this company provides and the support has always been great!

Ibrar was amazing, extremely knowledgable and a true coach! He helped me navigate through the process of how to best use the tools in Reminder Media to optimize success in my realty business!

Exceptional Customer service and very personable. The entire staff is knowledgeable and professional. happy to collaborate with them.

I can't wait to share what an amazing experience I had with Ibrar from Reminder Media! From start to finish, he was incredibly professional and went above and beyond to ensure we were taken care of. Not only did he address our initial issue, but he also took the time to introduce us to a range of features we didn't even know existed. His patience and friendly demeanor made learning about Reminder Media's offerings a breeze. Ibrar's knowledge and willingness to accommodate our needs made us feel valued as customers. In a world where exceptional customer service can be hard to find, his dedication and enthusiasm stood out. I'd give him a rating of 12 out of 10 without hesitation! Reminder Media is truly lucky to have him on their team!

I explored their services ONCE. They continue to call and harass me with overseas, thick accent callers. Calling from new phone numbers because I keep blocking them. I continually tell them to take me off but they won’t. Harassing company

I used reminder media for the magazine as a one time charge. They billed me again without my consent and trying to get a refund is a joke! Don’t give them your credit card information.

For years, I've relied on ReminderMedia, and without a doubt, their products stand out as the finest I've come across! Currently collaborating with Kat Baker, who orchestrated an exceptional mailing setup!

10/10 DO NOT RECOMMEND! The magazine was cool, but I found similar to everyone else. They advertised as $99 then charged over $200 in hidden fees. I was VERY clear this was a one time purchase and was told multiple times I would have to go in and manually set up and pay for another mailing. They assured me their service was NOT automated. I only discovered they did in fact automate the magazine AFTER I discovered over $300 missing from my account. I wasn’t able to cancel online nor remove my card from the account. I have been waiting all day getting dodgy messages and they’ll call, let it ring once then hang out on you, if you’re lucky to pick up instantly. Save yourself some headache and don’t use RM!

I worked with reminder media for 1.5 years then I cancelled the service as it was not working for my business. They have continued billing my credit card for 6 months now, $418.70 every month. I have called and emailed over a dozen times and they keep telling me my account is completely closed out and that I will not be billed further but then the next month they bill me again. I finally had to reach out to my credit card to dispute the fraudulent charges. This could be an honest mistake but the lack of care and support from them leads me to believe otherwise. I would avoid this company.

The association with Remindermedia has been for more than 10 years and has been absolutely wonderful. They are always helpful, professional, curteous and a remarkable partner. I am elated to continue business with them.

I've been with ReminderMedia for many years, using their printed magazines. Now we are embarking on a digital program and they, so far, have been very helpful! Alle Justice has been holding my hand through the entire process and she has been a Godsend.

I have gotten added business via their magazines. It is a great way to stay in touch!

I have been using Reminder Media products for a while, but not really utilizing all that was available to me. Peter was super in helping me set things up and explaining things to me so I understood how to do things. I am older and not so tech savvy as the younger generation, so I really appreciated his patience. I highly recommend the products that Reminder Media offers. I have been using their products for about 5 years.

Reminder Media is a great tool for keeping in touch with past clients. I highly recommend them.

Michael Griego is a breath of fresh air! Unfortunately, in this world now customer service has been on a decline with only having options of emails, chats or texts and never speaking to an actual person. Michael Griego is an exception as he is responsive, supportive and gets the results needed. Reminder Media is fortunate to have him!

I just placed my first order of the magazines and have already gotten great feedback from my clients. Thank you!

I've been with ReminderMedia for several years now, and they've become a crucial part of my client follow-up process. The branded magazine has genuinely interesting articles and I am able to use the content on social media as well. I like reading it every month too. The customer service is top-notch, always there to answer any questions promptly and they spend time on the phone making sure I am familiar with all the services and how to use them. One major difference between Reminder media and so many company likes this is that the owners are consistently on social media/youtube and are accessible if you have issues. They are consistently adding services and improving things. It does not feel like faceless internet marketing service. I even love their Podcast. I can't recommend them enough.

I had such a pleasant experience with Imaan, who helped me with Reminder Media's problems that I had. Imaan is a wonderful communicator.

Great customer service and great products! I use several of their services, and am very happy.

I have been sending out their American Lifestyle Magazine to my clients as a way to stay in touch. It is a classy and easy way to keep myself top of mind for my clients.

I have been sending the Home Magazine from Reminder Media for many years. My clients love it and so do I. It's another way to keep in touch with my clients. i have actually gotten a client from sending the magazine.

Worked with Roshaan today. Had several layered, complex issues. He was very kind and very patient- helping me through each one. I really appreciated him taking ownership and helping me with everything

Today, Tahj assisted me with a last minute edit. He answered my question promptly with a positive resolution. Always great service with Reminder Media! Today, Summer assisted me with my deadline and downloading some files. She was prompt, friendly and answered all of my questions with ease, inclusing a tutorial on howto DIY these needs int the future. Always awesome service and highly recommend Reminder Media! Our Marketing Advisor, Michael, has been so helpful in elevating our magazine to make a stand-out impression for our clients! He is excellent in communicating deadlines and updates, as well as always responding promptly to any questions. He follows through to ensure we have the same positive experience preparing our magazine that our clients do in receieving it. I highly recommend Reminder Media and Michael!

Ammar responded immediately & gave me 5star assistance!

She’s amazing. Give me the time and solutions help me with the digital stuff even when we have difficulty with the connection she always tried to communicate with me and let me tell you we have three different problems with the connection by phone. She have the gift to dealing with customers. God bless her.

I have been sending this high quality magazine to my clients for almost 5 years! It is one of the ways I am able to say "thank you" to them and make sure they don't forget me!

I wish I could give 10 stars! Madison M. has given me the best service I've ever had at Reminder Media. I have been a long-time customer and with her help will continue to use this magazine for all of my clients!

Bilal was very helpful with assisting me and answering all of my questions. I appreciate his time and efforts.

A Cooper was a gem. She was kind and knowledgeable. I hope that if I have any more questions she will be the one answering my call.

A great guy helped quickly to solve the problem, I got my refund back with in a couple of minutes. I will recommend Roshaan if you need help. His extension #631

Misleading is a nice way to put it. They tell you the first run is only $99 but then charge you that as a setup fee and then another $225. It’s only $99 if you cancel during the trial period. They also say you can cancel anytime but the contract is for 10 prints or 20 months and if you cancel early you pay a $450 termination fee! RUN!

My experience with Anne Cooper was wonderful. Anne was very helpful and knowledgeable of the Reminder Media products. Look forward to working with Anne further. Thank you

Very helpful and understanding a pleasure to talk too!

Our customer service person, Anne Cooper, worked hard to get our account in order. We are grateful for her commitment to make sure it was right. Looking forward to continued business with ReminderMedia.

Zeenat was great to help me get set up. I am excited to see how this impacts my business.

When I needed assistance with my mailing list the representative was very nice and spent the time necessary to be sure what I needed was done correctly. The magazine is printed on quality paper and the articles are always varied and interesting. The magazine is superb, I give it 5 stars*****.

I just had a great conversation with Bilal Syed about our concerns, with an email we received, regarding seasonal content in the upcoming publication. He thoroughly listened and then explained the reasons for the outgoing email. He provided insight on how best to handle the situation now and in the future. Thank YOU!

The customer experience I received was outstanding! Imran was friendly, attentive, patient and went above and beyond for me. I highly recommend her a true pleasure to handle my account.

Their service is top notch and helps me retain my clients. Bilal is great to work with and so helpful. I highly recommend Reminder Media!!

Bilal was very helpful in answering my questions and getting me a few new ideas when reaching out to my clients.

What an outstanding experience with Bilal Syed. He has helped me navigate my way through ALL of my concerns with expertise and clear instruction. He is ultra competent without ANY language barrier whatsoever. I cannot recommend him more highly.

My clients love receiving these magazines. They love the articles!