Reviews about Client Retention

Quality products. Great support!

Great customer service! - And product!

Spoke with Ronecea, and she was very helpful in assisting me. I had trouble accessing the site, as I kept getting a "Connection Timed Out" error every time I tried to log in and edit a magazine. With her assistance, the issue has been resolved. Thank you.

We really wanted to like Reminder Media, but our experience was extremely disappointing from start to finish. We signed up for their magazine service for our firm, and everything seemed fine during the initial call right up until they received our payment. The wrong magazine was sent out to our clients, and despite reaching out repeatedly, we spent weeks trying to get answers. Each time we were told our issue was being “escalated,” yet nothing was actually resolved. At this point, we’ve been ghosted by Reminder Media. Overall, the customer service has been severely lacking, and the experience has been far more stressful than helpful. We cannot recommend Reminder Media based on what we went through. Cool idea but I suggest finding a different company.

Easy to work with. Great way to keep in touch with past clients and prospective customers.

Super responsive, supportive and professional. Looking forward to working with this vendor on many projects!

Sylina truly is an asset to this company. Her sales pitch was that of legends and her honesty about what makes you guys different than other companies had me sold. You have a gem of an employee and I look forward to doing business with you all again and it was all because of her!

Amazing Support. Answered all my questions and concerns quickly and successfully.

Summer was very helpful and quick with solutions for me!!

Support is always willing to help & get all of your details handled prior to your deadlines. Thank you ReminderMedia!

The customer service team is always very helpful!

Kyra is very helpful and a pleasure to work with!

Great Products and Customer Services.

Fantastic follow-up and personalized attention

I found this company online and saw they have many good reviews but now I’m starting to think that they paid them off. I paid them $900 for 1000 postcards and 100 door hangers. I didn’t receive 100 door hangers so I contacted the company vice president Kathy emailed me twice and told me that I should receive it soon until now. I still haven’t received it. I emailed Kathy back demand for a tracking number. She never replied back to me. One of her representative contacted me and I told him what happened. He said he would send me the tracking number immediately. It has been three day. Nothing from him. I bet they didn’t even send our 1000 postcards to my customer. Beware of this company.

I have been with Reminder media for many years and have always been completely impressed. I love the fact that they do not overlap territories and addresses, and that I have the freedom to author and create my own content, letter and choices. I continue to receive compliments on the product of both magazines and online, and have gained clients directly because of it. Yes! I highly recommend them!

Worst company first Ryan Gorskie lie to me told me I will be charge only $250 and now they charge me $550 total and my magazine it's not even done correctly. Clients address get "waiting listed" so they will reject your clients from getting the magazine. The website sucks you can even do a simple logo adjustment without them send it to the design team then they do a bad job so you have to created yourself time consuming and NOT CUSTOMER FRIENDLY AT ALL. Mark Thomas never available, Amber Thomas lie and told me my project will be on hold and not printed till we fix issues, because of my clients address been under "waiting list" but charge $550 in the weekend when their is cero customer service.I want my money back this has been a headache since the beginning. Will not recommend it at all.

Customer service is always so supportive and amazing!

Agent was very helpful and thorough and gave me the exact information I needed.

I have enjoyed working with the team at Reminder Media for many years now. Especially Phoenix who most recently assisted me in transferring names on my list to another team members list. Very professional and efficient and I am more than pleased as always. A great product to stay in front of your clients in a meaningful way. Holly

Summer Shaban was great at resolving my issue!

High quality publications - our clients love them Great customer service - very responsive

I had set up a date that I felt pressured to get but I got it and was waiting for a big payment to come in was told as long as I let them Know I could change it I both texted and emailed to have my date changed received notification it was acknowledged yet was still charged and when I asked why was never given a reason in fact no one got back to me until I said I wanted a refund and even then got a call back trying to get me to stay with them. I said no refund me and it took them 3 days to process my return which in then is still going to take 3-5 business days to be returned to me. They charged me without my approval and then have been holding my money days after I asked for it to be returned. Terrible company do not recommend.

Love Reminder Media! Customer service is always helpful when I need them.

I have the best ever customer service rep, Derik Stokes! He truly cares and is so incredibly helpful! He's on top of everything!

I am always impressed with the customer service I receive at ReminderMedia! I give it an A+

All I can say is awesome. My clients love the magazine especially. Assistance is right at your fingertips when you have questions. I highly recommend!

Wonderful experience talking to the team members to get started. I had a question later on, and I was able to chat with a live agent and had my answers.

When I needed help with my account, I was able to use the live chat feature on the weekend, such a simple, smooth experience. Thanks to Khan for the support.

Excellent Service

Customer Support was very helpful and resolved my questions/issues quickly.

I enjoyed working with Michael and he was super responsive and knowledgeable.

Customer service is great.Summer helped me with all my questions. I am not to good with tech and she directed me step by step.

Very Happy with ReminderMedia and their customer service!!

Kyra Glaser is always willing to go above and beyond and the extra mile. She is a pleasure to work with!

Always a great experience!

Kyra was absolutely AWESOME!! Great to work with, explained everting so clearly! Excited to work with Reminder Media!

I love Reminder media. They do a great job of keeping me connected to my client base. I use the magazines, local events calendar and digital marketing. I highly recommend them!

Very responsive and helpful.

Great experience. Will continue to use ReminderMedia for physical magazines and digital services. Great company.

The agent was beyond helpful. She added more value to my business in the few minutes of our time we shared on our zoom than it would have taken me to do in months and for that I am beyond grateful. She is a shining example of the professionalism, pride and dedication this company offers to its clients. I am so in awe of the services and can only hope that every agent will become a client at least once in their career.

Terrific customer service!

great service

Love this magazine and my clients do too! The customer service is always top notch!

WoW. I love Reminder Media it is one of the view programs where I spend very little time and it gets RELEVANT information to past clients and friends. They help me and hold my hand to make sure it is working they way I expected it....WORKS!

Great customer service! Quick to respond and does what you ask them to without trying to sway or change your mind.

I was very pleased to receive immediate help on a Sunday afternoon!

Such a wonderful way to give your clients a gentle touch . Professionally and wonderful information for tbem

Every interaction I have had with ReminderMedia has been a wonderful experience!

Always quick to respond and resolve any issue. Very personable and helpful. Nothing but a positive experience.