Reviews about Client Retention

Summer was great every time I need help with something, above and beyond customer support! As always quick, responsive and efficient with info!

I've been with Reminder Media a long time and love them! Their products are top notch, easy to use and the customer service is fantastic.

Sarah, the customer service representative that helped me on an issue I was having during a rather time sensitive matter. Her creative solutions to remedy my concerns were EXCELLENT suggestions & recommendations. I highly recommend Sarah @ Reminder Media.

REMINDER MEDIA Personal magazine has been the 1 marketing initiative that has made the most impact on return business over the years. I also love how easy it is to customize the magazine and put my own spin on the back cover!

Customer service has been very responsive to my concerns and handled things very professionally.

This company is super efficient. Their auto replies are very accurate but if you need a live agent they provide immediately. Summer was great, thank you!

We have worked with Reminder Media for years and they are a great company. Whenever we need to make a change, or have a question, they answer right away and their products are very nice!

Great customer service and support. My customers love getting the magazine

Chantaul and team were great about my changes, edits and mailing list clean-up and update. Thank you so much for all of your help and patience with me.

I love the customer service especially Antonio Gonzalez who helped me out step by step! They follow up with my phone calls and they sure call me back! Thank you!

Always a pleasure doing business with this company. Customer Service is always excellent.

Michael Griego, Sr. Marketing Advisor, takes client care to the highest level! He is generous with his focus and assistance with technical and marketing issues. Managing a costly, and complex monthly magazine for 75 real estate clients is now a joy, thanks to Mike.

Loved our meeting! She took her time to be-sure I felt serviced and better informed on the great products and services Reminder Media offers.

Always helpful when I need something!

Excellent customer support! FAST and efficient. No questions. It's greatly appreciated.

I've been using ReminderMedia for the Magazines going on 3 years and it's been great. I also started using them to send postcards out and they look very professional. They always inform me of the mailings and when I call with any questions they pay close attention to what I am saying and their response if very detailed and complete

Summer Shaban is really helpful and professional.

Thanks for your understanding — it’s great working with people who are on the same team.

I have had good response from clients and they love getting the pull out cards with recipes. Also, Mahnoor, my ReminderMedia advisor, is very helpful with deadlines, content, and publication ideas that fit my needs.

Went on chat with Reminder Media and they took care of my issue within minutes...we've been a client for years. Thank you Summer Shaban. Highly recommend this company!!! Marvel Peterson

I have been using Reminder Media for many years. My clients love receiving their magazine. It is a great way to keep in touch. The reminder media staff is always happy to help. Their name "Reminder Media" is fitting - the staff reminds you to complete tasks to make deadlines and the magazine delivery is a great reminder for your customers and clients to think of you. This last mailing I worked with Malik to really customize the magazine by creating my own back cover and tear out cards. Malik was extremely helpful.

Love the magazine and providing this to my clients. Any time I have any concern, they are addressed promptly. My clients love receiving the magazines.

Love chatting with Summer. She asked the right questions. Gave me the answers to my questions and solve my issue in less than 3 minutes. Loved it!

Reminder Media's customer support has always been great! Anytime I have a question, they are very fast and knowledgeable.

Reminder Media Customer Support staff are always knowledgeable and helpful and help me get the magazine to where I want it to be even with my lack of technical expertise. I highly recommend them!

Always very helpful and they deliver a fantastic product that makes it impossible for your former clients to forget you.

Suzanne Hagen Is awesome and super responsive!

Reminder Media has been great! As a Realtor, keeping top of mind for my clients is important so I can keep their business. My ReminderMedia Branded Magazine has been a hit with my friends and clients to keep me top of mind- and- their support team is great and always helpful!

Appreciate the customer service provided.

Responsive, professional & great to work with.

Always Helpful!

The whole entire team at Reminder Media, including Kenesha Parker, are helpful, kind, patient and always provide great service! Customer service is a misnomer for customer unservice but not here! It's always a pleasure doing business with them! Many years satisfied here!!!

I feel so confident with Alyssa. And trusting. I’m very grateful to her with the work we are accomplishing. Thank you.

I have enjoyed being a member with Reminder Media for just over 5 years now. This is the one thing I am proud to have invested years of membership with to compliment my business. The magazines are loved and raved about with my clients over and over again.

Alex Campbell was absolutely amazing to work with! From start to finish, she was knowledgeable, patient, and truly dedicated to helping me through the entire process. Her professionalism and positive attitude made everything smooth and stress-free. You can tell she genuinely cares about her clients and goes above and beyond to make sure they’re taken care of. I’m extremely grateful for all her help and would highly recommend her to anyone looking for someone dependable and trustworthy!

I have just started working with Reminder Media and have had a great experience so far! The folks who help set up the magazines are very patient and kind. I would like to give a shout out to Terence who helped me out today.

Until two weeks ago, I was going to cancel my subscription, but then I met Alex, who made all the difference. Her customer service was top-notch; she salvaged my account. She made everything right again. Not only did I retain my service, but I also ventured into other things that are Valuable to my business. With her help, patience, understanding, and knowledge of the products, it's all the fun when you are walking with her.

The customer service has been great so far!!

Reminder Media goes above and beyond to serve their clients. Recently I needed a last-minute change to our magazine proof and they were able to make the changes quickly and professionally!

Friendly and helpful staff!

A great team at Reminder Media! Always ready to accommodate and make it happen!

Summer with Reminder Media was excellent to guide me through all the questions I had! Nothing but answers and resolutions to my concerns. I'm very grateful to her support!!

One of the GREAT companies. Incredibly good staff providing excellent customer service, and products that can't be beat. Am I a fan? You bet I am.

Cheyenne provided excellent ongoing support on several issues I was having. Thank you!

Always helpful in solving any issues or questions. Very customer service oriented.

Imaan helped me so much! I was impressed with all of her in-depth knowledge across the ReminderMedia platform, and her readiness to assist with anything I needed. Thank you Imaan, I look forward to our continued work relationship!

Truly a 5 Star +... My experience with Chantaul was by far the best and most personable interaction I've had with Reminder Media ever! Her approach to my situation was professional, and she actually came across as wanting to make sure each and every detail was addressed and handled appropriately. You have a great asset in Chantaul, and I hope if there are any other issues that arise, I am fortunate enough to have her on the other end of the phone....... No really, she was that good!

I have been a client of Reminder Media for several years and always appreciate your customer service. The Magazine is always quality and they are always willing to assist! I get great feedback from my clients and they seem to always appreciate the magazine.

ReminderMedia provides a well put together magazine for me every other month. I was working to personalize it and had a few questions. Summer helped me via chat. Quick to connect, quick to complete. Great and timely assistance!

I love sharing these magazines with my clients and friends. The content of the magazine is very informative and the recipe cards a big hit. The Reminder Media team provides great service as well.