Thank you Reminder Media.
I signed up for their Facebook Lead Generator program on 12/4, but it has been a complete waste of time and money. I prepaid for a full year and canceled after five months because the service did not deliver what was promised.
They claimed they were sending leads through email, but after the second month, I stopped receiving anything of value. The few leads I did receive were either bots or people located more than 300 miles away from my service area, making them useless for my business.
I also noticed that the last digital magazine I received was sent on January 1, 2026, at 8:00 AM. Since then, I have not received the level of service or content that was advertised. The only remaining benefits available to me appear to be local event notices, which are not actually helpful to my business. Unfortunately, those are the only products I can still access until my prepaid year expires.
When I contacted support, they were unhelpful and made no real effort to resolve the issues or improve the quality of the leads. I was also told that I could not receive a refund, credit, or any alternative service that might provide value for the remaining time on my contract. Instead, they said the account would simply sit there until it expired.
At this point, I am waiting to see whether the cancellation is actually processed or if they attempt to charge me again when the renewal date comes around.
Based on my experience, it feels like the company is more concerned with collecting payments than providing value to its customers. I would not recommend Reminder Media's social media Lead Generator service and would advise others to look elsewhere for lead generation services.
Excellent customer service and very quick to resolve any issue.
Very helpful, professional and consumer friendly.
Had first advisor meeting with Imaan. Looking forward to a productive collaboration!
She was terrific and was sensitive to my needs
The marketing advisor was so patient and listened to my concerns to guiding me through the process to help get the best results from my sphere of influence and former clients and customers. Thank You, Bella,
Reminder media is the BEST!!!! 10/10!! I came across this company online, and I am glad I did! The whole team rocks!! I have been dealing with Dom and she is AMAZING! She will get the job done! (Everyone else too) they are very helpful and will make it right and help with suggestions!!! I will use them in the future for my business!!!!
Very Happy with ReminderMedia and their customer service!! Always very helpful and great marketing help and graphics.
Awesome experience professional fast marina was the best at getting us started 💯 would recommend to any business, we already started receiving calls
I have been trying to cancel this for a week now. I just RECEIVED a call from a very rude gentleman at Reminder who once he got me on the phone claimed that I absolutely HAD to speak with someone else in order to cancel my account. He then put me on hold for 3 minutes, returning only to tell me that nobody was available to speak with me - AFTER HE CALLED ME!
I then questioned why I had to speak with someone to cancel my service and he informed me that he did not have the power to cancel it. I guess he only has the power to call me, put me on hold, and then ultimately HANG UP ON ME when I questioned why he cannot just terminate my account.
I referred two other Realtors to thisservice. I have been a good customer, and prior to this experience I may have been willing to re-up at some point once the market turns around.
This guy hung up on me for having the audacity to protest him calling me, putting me on hold, and then being of zero use. He clearly, as an English-speaking human being with vocal cords and fingers, could tell whoever the wizard is behind the curtain that I want to cancel my account. He definitely was able to communicate, which is the literally only skill that would be required to pass that message along.
Instead, he hung up on a customer.
Hi,
My name is Donna, and I just had the pleasure of speaking with Dan L., your Senior Marketing Analyst. He helped me understand many different aspects of your software that I was previously unaware of. Some of these features may have been mentioned before, but today everything truly came together for me.
I thoroughly enjoyed our conversation. Dan was knowledgeable, patient, encouraging, and motivating. He provided valuable insights that will help me improve and grow my business.
I wanted to take a moment to recognize his outstanding service and professionalism. He is truly an asset to your company, and I am grateful for the time and assistance he provided.
Thank you.
Sincerely,
Donna Brown
I had a wonderful experience working with Kenesha Parker. She was Professional, patient and incerdibly kind. She took the time to help correct an issue and made sure everything was handled properly. Her attention to detail and willingness to help, truly SAVED my day!!
THANK YOU for the OUTSTANDING service!!
ReminderMedia is an excellent marketing and publishing company. They have helped me with magazine mailings, digital marketing, and postcard campaigns, and I have been consistently impressed by both the quality of their products and the people behind them.
What sets them apart is their ability to position a message not just visually, but strategically. The staff is always responsive, creative, thoughtful, and patient throughout the process, helping refine both the language and overall direction. Their recommendations are insightful, timely, and tailored to today's market.
The finished products are bright, professional, engaging, and genuinely enjoyable to receive and read. More importantly, they help create meaningful connections rather than simply fill space.
I am grateful to have ReminderMedia as part of my business strategy and would highly recommend them to anyone looking to elevate their marketing and stay connected with their clients.
Kate Ward and Gustavo Lembo
EXP Realtors, AZ, CA, Mexico and Canada
I've been customer for a long time and always happy with the service and responsiveness.
Customer service is top notch. It’s like having you own assistant.
They resolved the quickly.
I've had very positive experiences with ReminderMedia. They're always courteous and professional and have taken care of any issues I have with my marketing. The staff are caring and very helpful.
They have a lot to offer for marketing your business.
They were able to help me with a problem I was having on an upload. It was all done very quickly and correctly!
Attentive to my concerns
I highly recommend ReminderMedia to any real estate agent looking for innovative marketing tools and great customer service. Their team is professional, responsive, and truly committed to helping agents grow their business. Thank you for providing such a valuable service to our industry!
Quickly answered my question. Thank you!
Love Reminder Media, great prople and products.
Andrenis Puello at Reminder Media did a great job helping me with my headshot. I really appreciate his prompt service and quality work.
They always quickly respond and are there to help!
The quality of their products is exceptional and customer service is accommodating and easy
We are loving the customer service of this company. The people are friendly and helpful. I keep a very full schedule as a Producing Managing Broker. I would never get any customization done without there steady reminders, encouragement and follow-up. They are persistent without over stepping and they know I need help to complete the project. I wish I received this kind of support from every marketing avenue I participate in. In fact, several I have moved on from would still have me as a customer if they had the kind of customer service ReminderMedia has.
The Mashburn Zell Group - Real (Work Hard. Be Kind.)
I had a great experience with ReminderMedia support today! My issue was resolved quickly, efficiently, and with a friendly attitude. Their team is always so quick to respond and willing to help—no matter how quirky my questions or requests might be. I really appreciate their consistent professionalism and top-notch service! - Sam Zell
Oliver Martinez was great! Professional and proficient! I enjoy reminder media but not as much as my clients do.
Very frustrating to get my question answered and what I needed corrected done. It was a waste of my time.
The team will always take their time, fully understand the issue, if the person i am calling is not available, they will offer to assist instead of making us wait.
I made a complaint and a representative with authority called me to resolve the problem. Amber was professional and very helpful as well as understanding. She resolved the problem.
Thank you Oliver for assisting me today. I'm normally hesitant to communicate through Chat and expect my questions to be answered or issues to be resolved. But you've changed my mind. Thank you again for all your help.
I love this magazine. It’s a great way to stay in touch with past clients and maybe some clients to be. Website is pretty easy to navigate and when I’ve had questions the chat box is very responsive. I actually called customer service a few times as well, and they are super nice! I receive compliments - and referrals - from those I send to and I’ll admit I like reading the magazine as well!
Best customer service you'll ever get. No hassles, just an actual human to answer your questions and help you set up whatever you need. Great follow-up too.
We have used Reminder Media’s magazines for several years now and have been extremely pleased. The magazines are very professionally done. Our clients really enjoy them and all their feedback has been positive. Our experience with our Senior Marketing Advisor, Michael Griego, has also been very positive. Highly Recommend!
The feedback I receive from my clients after they receive one of magazines is incredible-by far the best response of any marketing piece I have done. The Reminder Media team is great to work with. I appreciate their ideas and expertise.
Reminder Media is a great company to work with. Awesome products and great customer service, too. My clients love getting the magazine full of great content and beautiful pictures.
I used them for Facebook advertising and unfortunately had a very poor experience. The leads I received were low quality, costing over $14 each, and none never responded despite multiple follow-ups. One lead even turned out to be from another marketing company, which was especially frustrating.
They may do well with their magazines, but when it comes to running ads, I wouldn’t recommend them—it is a waste of money. My previous marketing company delivered much better results.
The American Lifestyle Magazine I send to my past clients from ReminderMedia is hands-down the best marketing dollars I spend. Period. Don't even have to think twice about that statement. I always get unsolicited emails from these clients thanking me for the magazine, telling me how much they enjoy the magazine ... especially the recipes. For my business, this is money well-spent.
American Lifestyle magazine is a great way to stay connected to your best clients. Clients love the stories and the tear out recipe cards.
Great company for marketing help. I've mailed their magazine to clients for 10 years and it's a classy way to remind my past clients that I'm out here.
Michael Griego helped me through recent complicated editing challenges with my Reminder Media “Good to be Home” magazine. He stayed with me and ensured that I was completely satisfied with the product before we published. He won’t accept anything less than perfect. Working with him is always a pleasure— he truly exemplifies the gold standard of customer support!
ReminderMedia has been a game changer for my business. Everything from support staff to ease of use of the website. They take all the work off of me so I can focus more on my clients and growing my business while still staying connected to my clients. It's like a one stop shop, I have everything I need on one platform. ReminderMedia has allowed me to take things to the next level of consumer engagement.
